Frequently Asked Questions
Our Mission Statement
Everyone has those special videos you've take on your cell phones where you capture that special moment of your child learning to walk, celebrating grand events or just hanging out with your friends. For the most part they just sit there taking up storage and only get viewed occasionally. With My Memory Capture you can make sure those videos are not wasted and get viewed privately by the people that matter the most on a date you specify. You can leave a personalized video message or upload a memorable video you've taken to those special people or "Lights" to be viewed on a date in the future specified by you or set for release when you are no longer around. Who will be your Lights? Shine On…
What do I get with the initial package?
After signing up and creating your account, you will be able to upload one video for free and assign it to whomever you like, for release in the future on a specific date or whenever you are no longer here. Options include 'Memory Videos', Funeral Videos and LightLine Videos. The initial free video can be up to 5 minutes in length and released automatically on the date you set up to a year in the future. Additional videos can be purchased for $5.95 for each with up to 5 minutes of 4k video per purchase. Additional years of storage can also be purchased in 5 year increments for $12.95.
What happens if the person I made an MMC for changes their phone number or e-mail address that I want the MMC to be delivered to?
When this happens you will need to log into your account and update their Ph# and/or e-mail address that you would like the Videos to be sent to. There is no charge for this update.
Are the MMC’s reviewed or viewed by anyone once we send them to your site?
Confidentiality and security is of the utmost importance to us at My Memory Capture LLC. and no videos are viewed by anyone in the company.
What if I have pictures for my LightLine that I would like to add, can I do that?
Yes, if you have pictures you would like us to securely hold until the right moment to be released, we can also do that as long as they are in a slideshow format. You can create a slide show various way such as Windows Media/Movie Maker or through a 3rd party online usually free of charge. Those are also only released upon request such as a future date or upon verification of death.
What if I decide later on I don’t want to leave a MMC and would like them deleted all together?
All you have to do is log into your account and delete any or all videos at no charge. You can update videos already uploaded or who receives them at any time.
If I create an MMC and set it to be released when I am no longer around, how will people know to contact you after I am deceased for it to be released?
After creating and uploading your videos you will want to let the people know that you created them by advising they are one of your LIGHTS and that you have made a MMC. They will then contact us for the release of the MMC at the proper time via the Contact Us page or emailing email@example.com.
How is death “verified” to ensure the MMC's are not released by mistake or too soon?
After a friend or loved one contacts us about the loss, we attempt to contact the creator of the MMC via cell phone and e-mail address. If no response within 48hrs, we will reach out to the accredited funeral home that will be having the funeral service which will be provided by the person contacting us regarding the death for verification. Obituaries and death certificates may also be used for verification. If these methods cannot be met we will reach out the the account holders listed Main Contact for verification.
I would like to upload a MMC for my children but they do not have a cell phone or e-mail yet.
In situations like this, you may want to create an e-mail address for them even though they may not use it for some time so in the event that something does happen to you that they will have that MMC. Also you can have it designated to go to a trusted friends or family member’s cell phone and e-mail address for saving.
How do LightLine videos work?
LightLine videos are great ways to store your most memorable video moments and ensure they get to the person of your choosing when the time is right. Some people will elect to make yearly recaps of their life or for their children such as “This year Sydney you learned to crawl and eventually walk and we were so proud of you” for a timeline effect that can be added on to at any time. Already have videos that you want your children to have when they grow up or turn a certain age, LightLine Videos make an excellent gift. Videos of your most precious moments captured on your phone or other digital media can be lost and/or never be seen by the people you would like most. By creating LightLine Videos we will hold those irreplaceable moments until a time of your choosing or until verification of death and then will be released to your Light of choosing. The included package allows you to future date the release of the LightLine videos up to 1 year in the future with the option of adding additional 5 year increments and released upon your designated time.
If I create and submit a Lightline video to be sent on a future date but happen to pass away before the release date, will it be sent right after verification of my death or on my original release date?
Lightline videos will only be sent on the date of your choosing even if you should pass away before that time.